Data Deletion

How to request deletion

Choose either of the following:

• Send the message "SUPPRIMER MES DONNÉES" on WhatsApp to +222 48 17 49 22, from the number linked to your account.
• Or send an email to dedahi@itkann.org from the email address linked to your account.

To verify your identity, we may ask you to confirm the phone number or email address linked to your account.

What is deleted

Once a request is verified, we delete:

• your WhatsApp conversations with us and the files you sent us;
• your name, phone number, email address and contact details;
• your partner driver file: driver's licence, vehicle registration, ID document and vehicle photos;
• your Livii order and delivery history that is not required by law;
• your Livii or LiviiPOS account and your marketing preferences.

What we retain

Some data has to be kept to meet our legal, accounting and tax obligations — in particular invoices and accounting records tied to a transaction.

This data is kept for the applicable legal period, is used only for that purpose, and is never used to contact you or for commercial purposes.

Timing and confirmation

Your request is processed within a maximum of 30 days from the date we receive it.

A confirmation is sent to you as soon as the deletion is done, on the channel you used for your request: by WhatsApp or by email.

Questions

For any question about this procedure, write to us at dedahi@itkann.org or at +222 48 17 49 22. You can also read our privacy policy.